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Refund Policy

Last Modified: April 30, 2018

To place a refund, return or exchange request for the Order that You placed with LMI, contact LMI via email at support@LMItrade.com no later than 15 days after You submitted the Order to LMI, and provide Us with the Order number and the reason for Your request. LMI, in its sole discretion, may grant extensions to this 15 days period.

LMI will review Your request, and will generally notify You via email of the results within two (2) Business Days. It is up to SOLE DISCRETION of Liberty Market Investment LP to accept or reject a refund, return or exchange request of the Customer.

Shipping expenses are non-refundable, and return shipping of the relevant Products will be at Your own expense; however, LMI will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by LMI in the delivery details that accompanied the Products. If you cannot locate the delivery details with the return mailing address, please contact LMI as per the details mentioned above. Products sent to LMI for return or exchange must be unused, in same condition in which You received them, and in the original packaging with all of the materials that accompanied the Products (however, please keep the receipt for Your records). After we receive the returned Products, we will inspect them and notify You as to whether the return is approved.

If You elected to pay for the Products by check or money order, and We have not received Your check or money order within thirty (30) days after you submitted the Order, LMI reserves the right to automatically cancel that Order at any time after the expiration of said thirty (30) days.

Some Products have additional conditions for refund, return and exchange requests, which conditions are as described in the Order form for Your Order, or in the materials that accompanied the Products. Please read the Product Terms carefully before contacting LMI with Your refund, return or exchange request. In the event of a conaict among the terms and conditions of this Refund Policy and the terms and conditions of any Product Terms, the terms and conditions of this Refund Policy shall prevail.

If Your refund request is granted by LMI, LMI will generally provide the refund as follows:

  • Credits for payments made by credit card or debit card will be processed by LMI within three (3) Business Day (You will receive the credit within a certain amount of days, depending on Your card issuer's policies);
  • Refunds for payments made by wire transfer or check will be processed by LMI within seven (7) Business Days, and You shall bear the expense of sending the refund via wire transfer;
  • Credits for payments made via PayPal will be processed by LMI within three (3) Business Day (You will receive the credit within a certain amount of days, depending on PayPal's policies);
  • Payments made by other methods will be processed by LMI within five (5) to seven (7) Business Days, and LMI may require that You bear the expense of issuing such refunds.

If applicable, LMI reserve the right to delay the refund until We have received a letter of Product destruction that has been signed by You, or We have received the returned Product in the condition required by this Refund Policy.

This Refund Policy is part of the Terms of Use and Privacy Policy.