Refund & Cancellation Policy

Before you order

1. Scope and Service boundary

LIBERTY MARKET INVESTMENT LTD, company no. 12254047, registered office 50 Princes Street, Ipswich, England, IP1 1RJ ("LMI", "we", "us" or "our"), provides the digital Services covered by this Policy.

This Policy applies to fees paid for Qualifying Sessions, Funded Sessions, activation, extensions, restarts or resets, platform or data access, add-ons and other Services identified in an LMI order. LMI Qualifying Sessions and Funded Sessions use simulated trading activity. They are not customer brokerage accounts or customer trading deposits, and LMI does not offer a live-trading stage under these Services. Fees are real, and any request for a monetary payout remains subject to the applicable Rules, review and approval process.

2. General rule: all sales are final

Except where required by applicable law or expressly stated in section 4, all fees, charges and payments made to LMI are final and non-refundable, whether in whole or in part. LMI does not provide refunds, credits or prorated billing merely because a User is dissatisfied, does not use a Service, uses only part of it, or no longer wants it.

LMI may, in its sole discretion, offer a goodwill credit, replacement access or another remedy. A goodwill remedy is not a contractual entitlement, does not require LMI to issue cash, and does not create a precedent or obligation for another order or User.

3. When no refund is due

Subject to rights that cannot lawfully be excluded, no refund, partial refund, credit or proration is due because:

• you did not access, start or trade a purchased Service, or used it only briefly or partially;
• you selected the wrong Service, account size, platform, start date, data option, add-on or other order choice;
• you stopped early, failed a Qualifying Session, did not progress to a Funded Session, did not meet a Rule, or did not obtain or receive approval of a payout request;
• an account or Service expired, was suspended, restricted or terminated by you or LMI, including for a Rule breach, verification failure, payment issue, Prohibited Activity, fraud or abuse review;
• a promotion or coupon was missed, entered incorrectly, expired, changed, or was not valid for the order; or
• you purchased a replacement or different Service after placing the original order.

A reset, restart, extension, re-qualification option or replacement purchase is a separate Service and does not convert the earlier payment into refundable credit.

4. Billing corrections and rejected orders

The no-refund rule does not prevent LMI from correcting a verified duplicate or erroneous charge, or reversing payment for an order that LMI rejects or confirms it cannot fulfil. These are payment corrections, not satisfaction or unused-account refunds.

LMI may require the registered email address, order number, payment date, amount and evidence reasonably needed to verify the transaction. If LMI confirms that money must be returned, it will ordinarily be sent to the original payment method where reasonably possible. Banking surcharges, currency-conversion costs and other non-recoverable processing costs remain non-refundable to the extent permitted by law.

5. Digital access and mandatory rights

LMI Services are digital and time-limited, and access may begin after payment confirmation. Credential issuance, access, use and performance may affect statutory cancellation or withdrawal rights differently depending on the User, order and applicable law.

Any statutory cancellation or withdrawal right, and the effect of requesting immediate digital supply, are governed by applicable law and any valid consent captured for the order. Nothing in this Policy excludes, restricts or misstates any right or remedy that cannot lawfully be excluded or restricted.

6. Fixed periods and extensions

Qualifying Session access is prepaid for the period shown in your order and does not renew automatically. To continue, you must request and pay for an available extension before the current period expires. Any separately purchased VolFix or other third-party service remains subject to that provider’s own terms.

Unused access days expire at the end of the applicable access period and cannot be paused, carried over or converted to credit unless the applicable Rules or order expressly provides otherwise. This does not create a right to a monetary refund, which is governed by the Refund Policy and mandatory law. An extension is a new purchase; it does not revive an expired refund right or waive an earlier breach, review or restriction.

7. Activations, resets and add-ons

Initial Service fees are non-refundable when paid. Activation fees and payments for extensions, restarts, resets, platform access or upgrades, additional data, add-ons and similar one-time Services are non-refundable once processed, including when purchased by mistake, not used, used only partly or followed by a later failure, expiry, suspension or termination.

8. Platform, data and technical issues

A platform delay or error, data-feed issue, market-data discrepancy, connection failure, delayed order execution, stuck order, device or network problem, or third-party outage does not automatically create a refund. You must follow the incident and evidence requirements in the applicable Rules.

If LMI confirms that it rejected an order or cannot fulfil the purchased Service, section 4 applies. This distinction does not limit any remedy that applicable law requires.

9. Chargebacks and payment disputes

Before filing a chargeback or payment dispute, contact LMI Support with the order and transaction details. Filing a chargeback without first contacting LMI Support will be treated as a breach of this Policy. The related account or accounts may be suspended, and account progress may be voided.

An unfounded, unsupported, abusive or bad-faith chargeback may result in suspension or termination, refusal of associated refunds, reversal or forfeiture of progress or amounts where permitted, and recovery of all permitted costs incurred by LMI, including bank-retrieval fees and reasonable legal expenses. These protections do not prevent a User from exercising a payment-dispute right that cannot lawfully be restricted.

10. Fraud and Prohibited Activity

LMI reserves the right, in its sole discretion and subject to applicable law, to refuse or reverse a payment, suspend or close associated accounts, void progress or amounts, and deny a refund if fraud, abuse, Prohibited Activity, false information, payment misuse or circumvention is suspected or identified. LMI may retain and rely on account, platform, device, network, identity, payment and communication records as evidence.

11. How to request a billing review

Email [email protected] from the address used for the order, with the subject Billing Review — [Order number]. Include your full name, registered email address, order number and date, payment method, amount, a concise description of the issue and supporting evidence.

Submitting a request does not create a refund entitlement, pause an access period or suspend a Rule, review, payment obligation or enforcement action.

12. Law, changes and related documents

This Policy and disputes arising out of or in connection with it are governed by the laws of England and Wales, with the same court jurisdiction and mandatory consumer protections set out in section 10 of the Terms of Use.

LMI may update this Policy by posting a new version at /en/refund_policy/. LMI will identify the effective date and affected orders, give notice of material changes and obtain consent where law requires. Changes to an existing order take effect only under its applicable change provisions and mandatory law.

This Policy governs refunds and cancellation for the Services identified in your order, subject to mandatory law. Also review the Privacy Policy, applicable Rules and order details before paying.